Clubware UK

How does payment processing work with Clubware?

Clubware uses Stripe Connect to process payments. When your customers make payments, they are processed directly through Stripe with your business name appearing as the merchant. We charge a 6% platform fee on transactions, which is automatically calculated and deducted.

How do I set up my Stripe account with Clubware?

During the onboarding process, you will be guided through connecting your existing Stripe account or creating a new one through our platform. Our team can provide additional assistance to ensure your payment processing is set up correctly.

Is Clubware's platform secure?

Yes, security is our top priority. We implement industry-standard security measures to protect your data and that of your customers. Our platform is regularly audited and updated to maintain the highest security standards.

Can I integrate Clubware with my existing systems?

Yes, Clubware is designed to integrate with a variety of business systems commonly used by gyms, health clubs, and spas. Please contact our support team for specific integration inquiries.

How do I train my staff to use Clubware?

We provide comprehensive training resources including video tutorials, documentation, and optional live training sessions. Contact our support team to arrange training for your team.

What happens if there's a payment dispute or chargeback?

Payment disputes and chargebacks are handled through Stripe's dispute resolution process. Our team can provide guidance on how to respond to and manage these situations effectively.

Can I customize the membership plans and payment options?

Absolutely! Clubware allows you to create and customize various membership tiers, payment schedules, trial periods, and special offers to suit your business model.